Telephony

Insight Technologies is an authorized reseller for Vertical and Nortel Networks. We will help you find the right solution for your business.

Televantage by Vertical is an open, feature-rich, software-based phone system that runs on industry standard Intel Dialogic telephony hardware.

Vertical (formerly Artisoft) is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Designed specifically for small to midsize businesses, corporate branch offices, and call centers, Vertical's Televantage delivers greater functionality, flexibility and value than proprietary PBXs.

Artisoft's innovative software products have received more than 30 industry awards including "Product of the Year," "Best of Show," and "Editors' Choice" by Network Magazine, Communications Solutions Expo and Customer Inter@ction Solutions Magazine!

Key Features:

Increased System Scalability- you can scale from a small office of 4 lines and 8 stations to 288 trunks and 720 stations.
No other full-featured phone system is as easy to use.
“Follow Me” Call forwarding – gets your calls ANYWHERE!
Enhanced Voice Mail Notification, Pickup, and Callback included in EVERY system
Connect offices using the Internet

Norstar - A reliable telephony key system that grows with your business, enabling you to add new capabilities at your own pace and support up to 200 users.

Key Features:

High bandwidth to the desktop enables use of applications such as ISDN, DSL and Computer Telephony Integration (CTI).
Scalable, integrated applications include desktop messaging, fax messaging, digital networking, private networking, CTI, and call centers.
Digital technology creates a platform for current and future PC-based applications.
High-quality solution delivers a Mean Tested Time Between Failure (MTBF) rate of over 100 years.
Modular, scalable design of Norstar systems offers solutions for a business' needs today, as well as a migration path to meet the needs as a business grows.

Business Communications Manager (BCM) - delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing

Key Features:

Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.